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Effective and ineffective customer service is a matter of sensitivity, sincerity, attitude and interpersonal relationship skills. The delivery of consistent quality service to satisfied customers gives companies a competitive edge that drive referrals, retains customers and increase revenue opportunities.
Concinnity helps to differentiate companies from their competitors based on service quality. We help our clients to foster a culture of service and accountability at all levels of the organisation. Our integrated service in customer service consulting, customer research and customer services training is dedicated to helping organisations adopt new attitudes and behaviour which view customers as partners in progress.
Concinnity's Customer Service Expertise Helps Clients To:
  • Align strategy, people and processes to the brand promise
  • Understand customers and their needs.
  • Evaluate levels of customer satisfaction
  • Evaluate levels of customer satisfaction
  • Create and sustain a customer focused corporate culture
  • Develop customer service skills of employee
What We Offer
The Concinnity approach combines research, consultancy, training and measurement to provide a deep understanding of customers' expectations, and to identify structural, operational and skills gap that create an ineffective customer services. As each industry is different and each company is unique, we work closely with each client to develop and implement best-fit strategy and solutions necessary to enhance the quality of their service.

Using appropriate tools, tactics and processes, we help businesses to change conditions, attitudes and behaviours that hinder the delivery of quality customer services in their organisation. Our expert interventions enable our clients to enhance the quality of service delivered and increase customer satisfaction.
Our Customer Service
  • Customer Management Consulting
  • Mystery Shopping
  • Customer Satisfaction Surveys
  • Employee Climate Surveys
  • Customer Services Training
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Customer Service
Effective and ineffective customer service is a matter of sensitivity, sincerity, attitude and interpersonal relationship skills. The delivery of consistent quality service to satisfied customers gives companies a competitive edge that drive referrals, retains customers and increase revenue opportunities.
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Customer Care
Concinnity helps companies to design effective customer care programs that create moments of delight for customers-from first contact with your business, at point of sale or service provision, and after sales care. Our systematic approach helps our clients to understand what their customers want, need, think and feel and to identify why customers leave and how to prevent it.
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Loyalty Marketing
Concinnity helps companies nurture customers who are not merely satisfied with their products and services, but committed customers who are loyal in behaviour and attitudes, and effective brand advocates. Our Customer Loyalty services takes companies beyond traditional loyalty programs, and seeks to change underlying attitudes and behaviour of customers.

At Concinnity, our goal is to create true loyalty by helping companies nurture deep relationships that retain and grow loyal customers with long lifetime values. Working closely with clients, we design, deliver, and manage successful loyalty interventions which benefit their organisation, as well as their customers.
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Cause Marketing
Concinnity Cause Branding partners corporate organisations with worthwhile charities and good causes to market an image, product or service, and position their brand for the future. Our signature cause branding platforms unite companies and good causes in a synergistic mission that deliver measurable benefits to all the stakeholders: the charitable organisations garner support and raise public awareness; the community gets benefits that accrue from public spirited good works; the corporation heightens its appeal and reputation within its target market, enhance general perception as a socially responsible company, and increase its market share in the targeted segment.

As strategic thinkers with the know how to build brand devotion, Concinnity go beyond emotions to successfully break through today's market information overload to create and deliver programs that resonate with increasingly jaded consumers. We develop and execute substantive authentic cause marketing initiatives that differentiate a company from its competitors, giving it a marketing edge that delivers tangible results. At Concinnity, we help our clients build and deliver on their brand promise purposefully.
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How can we help you?
Contact us at Concinnity or submit a business inquiry online.