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Untitled Document Loyalty Marketing
Though consumer satisfaction is important in a customer driven economy, it does not necessarily correlate with customer loyalty. While satisfied customer can switch patronage to competitors, loyal customers always come back. Loyal attitudes and behaviours are driven by the customer's perception of value, and value is created every time a customer is made to feel welcome, important and appreciated.
Concinnity helps companies nurture customers who are not merely satisfied with their products and services, but committed customers who are loyal in behaviour and attitudes, and effective brand advocates. Our Customer Loyalty services takes companies beyond traditional loyalty programs, and seeks to change underlying attitudes and behaviour of customers.

At Concinnity, our goal is to create true loyalty by helping companies nurture deep relationships that retain and grow loyal customers with long lifetime values. Working closely with clients, we design, deliver, and manage successful loyalty interventions which benefit their organisation, as well as their customers.
Our Customer Loyalty Marketing Help Companies To:
  • Target profitable customer segments
  • Develop loyalty strategies that translates to profit
  • Identify profitable customer segment
What We Offer
Our suit of loyalty strategies and solutions help businesses to keep their customers engaged, while developing a brand fidelity that resists defection to competitors. To strengthen the emotional connection between brands and customers, we collaborate with companies to create repeat and satisfied interactions across all customer touch points. We back our expertise and experience with fact based information to provide insightful and creative loyalty solutions that consistently deliver results. Working closely with clients, we design, deliver, and manage successful loyalty interventions which benefit their organisation, as well as their customers.

Concinnity Loyalty Marketing services include:
Services Include:
  • Brand Loyalty Management
  • Loyalty Marketing Programs
  • Incentive Programs
  • Reward Programs
  • Interactive Promotions
  • Customer Loyalty Events
  • Cause-Related Marketing
  • Product Launches Events and Road show
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Customer Service
Effective and ineffective customer service is a matter of sensitivity, sincerity, attitude and interpersonal relationship skills. The delivery of consistent quality service to satisfied customers gives companies a competitive edge that drive referrals, retains customers and increase revenue opportunities.
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Customer Care
Concinnity helps companies to design effective customer care programs that create moments of delight for customers-from first contact with your business, at point of sale or service provision, and after sales care. Our systematic approach helps our clients to understand what their customers want, need, think and feel and to identify why customers leave and how to prevent it.
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Loyalty Marketing
Concinnity helps companies nurture customers who are not merely satisfied with their products and services, but committed customers who are loyal in behaviour and attitudes, and effective brand advocates. Our Customer Loyalty services takes companies beyond traditional loyalty programs, and seeks to change underlying attitudes and behaviour of customers.

At Concinnity, our goal is to create true loyalty by helping companies nurture deep relationships that retain and grow loyal customers with long lifetime values. Working closely with clients, we design, deliver, and manage successful loyalty interventions which benefit their organisation, as well as their customers.
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Cause Marketing
Concinnity Cause Branding partners corporate organisations with worthwhile charities and good causes to market an image, product or service, and position their brand for the future. Our signature cause branding platforms unite companies and good causes in a synergistic mission that deliver measurable benefits to all the stakeholders: the charitable organisations garner support and raise public awareness; the community gets benefits that accrue from public spirited good works; the corporation heightens its appeal and reputation within its target market, enhance general perception as a socially responsible company, and increase its market share in the targeted segment.

As strategic thinkers with the know how to build brand devotion, Concinnity go beyond emotions to successfully break through today's market information overload to create and deliver programs that resonate with increasingly jaded consumers. We develop and execute substantive authentic cause marketing initiatives that differentiate a company from its competitors, giving it a marketing edge that delivers tangible results. At Concinnity, we help our clients build and deliver on their brand promise purposefully.
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How can we help you?
Contact us at Concinnity or submit a business inquiry online.