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Untitled Document Customer Care
The challenge of acquiring a new customer is harder than retaining an existing one. The driving force behind any successful business is a strategy for winning and keeping customers. Customer Care is the provision of service to customers before, during and after a purchase or service. Retaining customers and deriving long-term value from them, and attracting new customers often depend on the quality of your customer care.
Concinnity helps companies to design effective customer care programs that create moments of delight for customers-from first contact with your business, at point of sale or service provision, and after sales care. Our systematic approach helps our clients to understand what their customers want, need, think and feel and to identify why customers leave and how to prevent it.
Our customer care services provide companies:
  • Cost-effective solutions to provide 24x7 support
  • Effective customer account management
  • Specialised customer grievance resolution process
  • Fast and efficient communication to customers
  • Market knowledge and feedback research
  • Focused query management and trend analysi
What We Offer
Concinnity's constructive interventions provide the skills, knowledge and manner to deliver quality customer care. We put systems in place to maximise customers satisfaction with our clients products or services, building customer retention and loyalty. Our customised tools, training, and consulting services help create customer-driven employees and processes to increase business performance and profitability.
Our Customer Care Services Include
  • End User Customer Support
  • End User Technical Support
  • Sales and Retention Support
  • Call Centre Service
  • Customer Care Assessment
  • Outsourcing Adversary service
  • Customer Care Skills Training
  • Customer Relationship Management
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Customer Service
Effective and ineffective customer service is a matter of sensitivity, sincerity, attitude and interpersonal relationship skills. The delivery of consistent quality service to satisfied customers gives companies a competitive edge that drive referrals, retains customers and increase revenue opportunities.
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Customer Care
Concinnity helps companies to design effective customer care programs that create moments of delight for customers-from first contact with your business, at point of sale or service provision, and after sales care. Our systematic approach helps our clients to understand what their customers want, need, think and feel and to identify why customers leave and how to prevent it.
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Loyalty Marketing
Concinnity helps companies nurture customers who are not merely satisfied with their products and services, but committed customers who are loyal in behaviour and attitudes, and effective brand advocates. Our Customer Loyalty services takes companies beyond traditional loyalty programs, and seeks to change underlying attitudes and behaviour of customers.

At Concinnity, our goal is to create true loyalty by helping companies nurture deep relationships that retain and grow loyal customers with long lifetime values. Working closely with clients, we design, deliver, and manage successful loyalty interventions which benefit their organisation, as well as their customers.
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Cause Marketing
Concinnity Cause Branding partners corporate organisations with worthwhile charities and good causes to market an image, product or service, and position their brand for the future. Our signature cause branding platforms unite companies and good causes in a synergistic mission that deliver measurable benefits to all the stakeholders: the charitable organisations garner support and raise public awareness; the community gets benefits that accrue from public spirited good works; the corporation heightens its appeal and reputation within its target market, enhance general perception as a socially responsible company, and increase its market share in the targeted segment.

As strategic thinkers with the know how to build brand devotion, Concinnity go beyond emotions to successfully break through today's market information overload to create and deliver programs that resonate with increasingly jaded consumers. We develop and execute substantive authentic cause marketing initiatives that differentiate a company from its competitors, giving it a marketing edge that delivers tangible results. At Concinnity, we help our clients build and deliver on their brand promise purposefully.
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How can we help you?
Contact us at Concinnity or submit a business inquiry online.